:root{
  --bg:#0f172a; --panel:#ffffff; --muted:#64748b; --line:#e2e8f0;
  --blue:#2563eb; --blue-d:#1d4ed8;
  --ns:#f59e0b; --ip:#3b82f6; --fin:#22c55e; --inbox:#8b5cf6;
  --sev-low:#10b981; --sev-med:#f59e0b; --sev-high:#f97316; --sev-crit:#ef4444;
  --shadow:0 1px 3px rgba(0,0,0,.08),0 1px 2px rgba(0,0,0,.06);
}
*{box-sizing:border-box}
/* Make the HTML `hidden` attribute reliable even on elements that set display
   (e.g. the modal uses display:flex). Without this the edit modal would show
   on page load and the X / Cancel buttons could not hide it. */
[hidden]{display:none!important}
body{
  margin:0;font-family:system-ui,"Segoe UI",Roboto,Arial,sans-serif;
  background:#f1f5f9;color:#1f2937;
}

/* ---------- Top bar ---------- */
.topbar{
  display:flex;align-items:center;gap:24px;
  background:var(--bg);color:#fff;padding:0 22px;height:58px;
  position:sticky;top:0;z-index:50;
}
.brand{font-weight:700;font-size:18px;letter-spacing:.3px}
.tabs{display:flex;gap:4px}
.tab{
  background:transparent;border:0;color:#cbd5e1;padding:8px 16px;border-radius:8px;
  font-size:14px;font-weight:600;cursor:pointer;
}
.tab:hover{background:rgba(255,255,255,.08);color:#fff}
.tab.active{background:var(--blue);color:#fff}
.topbar-right{margin-left:auto;color:#94a3b8;font-size:13px;font-variant-numeric:tabular-nums}

/* ---------- Views ---------- */
.view{display:none;padding:22px;max-width:1300px;margin:0 auto}
.view.active{display:block}
.section-title{margin:18px 0 12px}
.muted{color:var(--muted)}

/* ---------- Filter bar ---------- */
.filterbar{
  display:flex;flex-wrap:wrap;gap:10px;align-items:center;
  background:var(--panel);border:1px solid var(--line);border-radius:12px;
  padding:12px 14px;box-shadow:var(--shadow);margin-bottom:16px;
}
.filterbar input[type=search]{flex:1 1 240px;min-width:200px}
.filterbar select,.filterbar input{
  max-width:100%;
  padding:8px 10px;border:1px solid var(--line);border-radius:8px;font-size:13px;background:#fff;
}

/* ---------- Creator ---------- */
.creator{
  background:var(--panel);border:1px solid var(--line);border-radius:12px;
  padding:16px 18px;box-shadow:var(--shadow);margin-bottom:16px;
}
.creator h2{margin:0 0 12px;font-size:16px}
.create-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:12px}
/* min-width:0 lets grid items shrink below their content width so wide selects
   don't push out of the panel. */
.create-grid label{display:flex;flex-direction:column;min-width:0;font-size:12px;font-weight:600;color:#475569;gap:5px}
.create-grid label.full{grid-column:1/-1}
.create-grid input,.create-grid select,.create-grid textarea{
  width:100%;max-width:100%;min-width:0;     /* min-width:0 lets fields shrink instead of overflowing */
  padding:9px 10px;border:1px solid var(--line);border-radius:8px;font-size:14px;font-weight:400;background:#fff;
}
.create-grid small{font-weight:400;color:var(--muted)}
.create-actions{display:flex;align-items:center;gap:14px}
.hint{font-size:12px;color:var(--muted)}

.btn-primary{
  background:var(--blue);color:#fff;border:0;padding:10px 18px;border-radius:8px;
  font-weight:600;cursor:pointer;font-size:14px;
}
.btn-primary:hover{background:var(--blue-d)}
.btn-ghost{
  background:#fff;border:1px solid var(--line);padding:8px 14px;border-radius:8px;
  font-weight:600;cursor:pointer;font-size:13px;color:#475569;
}
.btn-ghost:hover{background:#f8fafc}

/* ---------- Inbox tray ---------- */
.inbox-tray{
  background:#faf5ff;border:1px dashed #d8b4fe;border-radius:12px;padding:12px 14px;margin-bottom:18px;
}
.tray-head{display:flex;align-items:center;justify-content:space-between;margin-bottom:8px}
.tray-head h3{margin:0;font-size:14px;color:#6b21a8}
.tray-body{display:flex;flex-wrap:wrap;gap:12px;min-height:96px}
.tray-body .ticket{width:300px;max-width:100%}

/* ---------- Kanban ---------- */
.board{display:grid;grid-template-columns:repeat(3,1fr);gap:16px;align-items:start}
.column{background:#eef2f7;border:1px solid var(--line);border-radius:12px;overflow:hidden}
.col-head{
  display:flex;align-items:center;justify-content:space-between;
  padding:12px 14px;font-weight:700;color:#fff;font-size:14px;
}
.col-head.not_started{background:var(--ns)}
.col-head.in_progress{background:var(--ip)}
.col-head.finished{background:var(--fin)}
.count{
  background:rgba(255,255,255,.85);color:#1f2937;border-radius:20px;
  padding:1px 10px;font-size:12px;font-weight:700;min-width:24px;text-align:center;
}
.tray-head .count{background:#e9d5ff;color:#6b21a8}
.kanban-list{
  min-height:140px;padding:12px;display:flex;flex-direction:column;gap:12px;
}

/* ---------- Ticket card ---------- */
.ticket{
  background:#fff;border:1px solid var(--line);border-left:5px solid var(--sev-med);
  border-radius:10px;padding:12px 13px;box-shadow:var(--shadow);cursor:grab;
  transition:box-shadow .12s,transform .05s;
}
.ticket:hover{box-shadow:0 4px 12px rgba(0,0,0,.12)}
.ticket:active{cursor:grabbing}
.ticket.sev-Low{border-left-color:var(--sev-low)}
.ticket.sev-Medium{border-left-color:var(--sev-med)}
.ticket.sev-High{border-left-color:var(--sev-high)}
.ticket.sev-Critical{border-left-color:var(--sev-crit)}
.ticket .t-top{display:flex;justify-content:space-between;align-items:flex-start;gap:8px}
.ticket .t-title{font-weight:700;font-size:14px;line-height:1.3}
.ticket .t-id{font-size:11px;color:var(--muted);white-space:nowrap}
.ticket .t-desc{font-size:12.5px;color:#475569;margin:6px 0;line-height:1.4;
  display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}
.ticket .t-meta{display:flex;flex-wrap:wrap;gap:6px;margin-top:8px;font-size:11px}
.badge{padding:2px 8px;border-radius:20px;font-weight:600;background:#f1f5f9;color:#475569}
.badge.sev{color:#fff}
.badge.sev-Low{background:var(--sev-low)}
.badge.sev-Medium{background:var(--sev-med)}
.badge.sev-High{background:var(--sev-high)}
.badge.sev-Critical{background:var(--sev-crit)}
.badge.cat{background:#e0e7ff;color:#3730a3}
.badge.client{background:#dcfce7;color:#166534}
.badge.tech{background:#fef9c3;color:#854d0e}
.badge.time{background:#f1f5f9;color:#475569}
.ticket .t-tags{display:flex;flex-wrap:wrap;gap:5px;margin-top:8px}
.tag{font-size:10.5px;background:#ede9fe;color:#6b21a8;padding:2px 8px;border-radius:20px;font-weight:600}
.ticket .timer-on{color:#dc2626;font-weight:700}

/* SortableJS helper classes */
.sortable-ghost{opacity:.45}
.sortable-chosen{box-shadow:0 8px 20px rgba(37,99,235,.25)}
.kanban-list.drag-over{background:#dbeafe;outline:2px dashed var(--blue);border-radius:8px}

/* ---------- Context menu ---------- */
.ctx-menu{
  position:fixed;z-index:200;background:#fff;border:1px solid var(--line);
  border-radius:10px;box-shadow:0 10px 30px rgba(0,0,0,.18);padding:6px;min-width:210px;
}
.ctx-menu button{
  display:block;width:100%;text-align:left;background:none;border:0;padding:9px 12px;
  border-radius:7px;font-size:13px;cursor:pointer;color:#1f2937;
}
.ctx-menu button:hover{background:#f1f5f9}
.ctx-menu button.danger{color:#dc2626}
.ctx-menu hr{border:0;border-top:1px solid var(--line);margin:6px 4px}

/* ---------- Modal ---------- */
.modal-backdrop{
  position:fixed;inset:0;background:rgba(15,23,42,.5);z-index:150;
  display:flex;align-items:flex-start;justify-content:center;padding:40px 16px;overflow:auto;
}
.modal{
  background:#fff;border-radius:14px;padding:24px;width:100%;max-width:680px;
  position:relative;box-shadow:0 20px 60px rgba(0,0,0,.3);
}
.modal h2{margin:0 0 16px;padding-right:32px}   /* leave room for the X */
/* The popup is narrower than the create panel, so use 2 columns there and let
   long dropdown values fit instead of spilling out past the edge. */
.modal .create-grid{grid-template-columns:repeat(2,1fr)}
.modal-close{
  position:absolute;top:14px;right:16px;background:none;border:0;font-size:26px;
  cursor:pointer;color:var(--muted);line-height:1;z-index:2;padding:4px 10px;
}
.modal-close:hover{color:#1f2937}
.time-box{
  display:flex;align-items:center;gap:10px;flex-wrap:wrap;background:#f8fafc;
  border:1px solid var(--line);border-radius:8px;padding:10px 12px;font-size:13px;
}
.timer-state{color:#dc2626;font-weight:700}

/* ---------- Analytics ---------- */
.stat-cards{display:grid;grid-template-columns:repeat(4,1fr);gap:14px;margin-bottom:20px}
.stat-card{background:#fff;border:1px solid var(--line);border-radius:12px;padding:18px;box-shadow:var(--shadow);
  border-top:4px solid var(--muted)}
.stat-card .num{font-size:34px;font-weight:800;line-height:1}
.stat-card .lbl{color:var(--muted);font-weight:600;margin-top:6px;font-size:13px}
.sc-inbox{border-top-color:var(--inbox)} .sc-ns{border-top-color:var(--ns)}
.sc-ip{border-top-color:var(--ip)} .sc-fin{border-top-color:var(--fin)}
.chart-wrap{background:#fff;border:1px solid var(--line);border-radius:12px;padding:18px;box-shadow:var(--shadow);margin-bottom:8px}
.chart-wrap h3{margin:0 0 12px;font-size:15px}
.range-table{width:100%;border-collapse:collapse;background:#fff;border:1px solid var(--line);
  border-radius:12px;overflow:hidden;box-shadow:var(--shadow)}
.range-table th,.range-table td{padding:12px 16px;text-align:left;border-bottom:1px solid var(--line);font-size:14px}
.range-table th{background:#f8fafc;font-size:12px;text-transform:uppercase;letter-spacing:.4px;color:var(--muted)}
.range-table tr:last-child td{border-bottom:0}
.range-table td:first-child{font-weight:700}

/* ---------- Archive ---------- */
.archive-list{display:grid;grid-template-columns:repeat(auto-fill,minmax(320px,1fr));gap:14px}
.archive-list .ticket{cursor:default}
.days-left{font-size:11px;font-weight:700;padding:2px 8px;border-radius:20px;background:#fee2e2;color:#b91c1c}
.days-left.safe{background:#dcfce7;color:#166534}

/* ---------- Toast ---------- */
.toast{
  position:fixed;bottom:24px;left:50%;transform:translateX(-50%);
  background:#1f2937;color:#fff;padding:11px 20px;border-radius:10px;font-size:14px;
  z-index:300;box-shadow:0 10px 30px rgba(0,0,0,.3);
}
.toast.err{background:#dc2626}

/* ---------- Logged-in user / logout (top bar) ---------- */
.topbar-right{display:flex;align-items:center;gap:12px}
.topbar-right .who{color:#e2e8f0;font-size:13px;font-weight:600}
.topbar-right .logout{
  color:#cbd5e1;text-decoration:none;font-weight:600;font-size:13px;
  border:1px solid rgba(255,255,255,.22);padding:5px 12px;border-radius:8px;
}
.topbar-right .logout:hover{background:rgba(255,255,255,.1);color:#fff}

/* ---------- Auth pages (login / create account) ---------- */
.auth-wrap{min-height:100vh;display:flex;align-items:center;justify-content:center;padding:24px}
.auth-card{
  background:#fff;border:1px solid var(--line);border-radius:16px;
  box-shadow:0 20px 60px rgba(0,0,0,.12);padding:32px;width:100%;max-width:380px;
}
.auth-card .brand{color:var(--bg);font-size:24px;font-weight:700;text-align:center}
.auth-card h1{font-size:16px;margin:6px 0 20px;text-align:center;color:var(--muted);font-weight:600}
.auth-field{display:flex;flex-direction:column;gap:6px;margin-bottom:14px;font-size:13px;font-weight:600;color:#475569}
.auth-field small{font-weight:400;color:var(--muted)}
.auth-field input{padding:10px 12px;border:1px solid var(--line);border-radius:8px;font-size:14px;width:100%}
.auth-card .btn-primary{width:100%;margin-top:4px;padding:11px;font-size:15px}
.auth-error{
  background:#fef2f2;border:1px solid #fecaca;color:#b91c1c;
  padding:10px 12px;border-radius:8px;font-size:13px;margin-bottom:16px;
}
.auth-alt{text-align:center;margin-top:18px;font-size:13px;color:var(--muted)}
.auth-alt a{color:var(--blue);font-weight:600;text-decoration:none}
.auth-alt a:hover{text-decoration:underline}

/* ---------- Customers ---------- */
.clients-head{display:flex;align-items:center;justify-content:space-between;gap:12px;margin:18px 0 14px}
.clients-head .section-title{margin:0}
.clients-table td:last-child{text-align:right;white-space:nowrap}
.row-actions{display:flex;gap:8px;justify-content:flex-end}
.row-actions .btn-ghost{padding:6px 10px;font-size:12px}
.btn-ghost.danger-text{color:#dc2626}
.btn-ghost:disabled{opacity:.5;cursor:not-allowed}

/* ---------- Inbox (received email) ---------- */
.inbox-list{display:flex;flex-direction:column;gap:8px;margin-top:12px}
.inbox-item{
  display:flex;gap:14px;align-items:baseline;background:#fff;border:1px solid var(--line);
  border-left:4px solid transparent;border-radius:10px;padding:12px 14px;box-shadow:var(--shadow);cursor:pointer;
}
.inbox-item:hover{box-shadow:0 4px 12px rgba(0,0,0,.12)}
.inbox-item.unread{border-left-color:var(--blue);font-weight:700}
.inbox-item .ib-from{flex:0 0 200px;max-width:200px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.inbox-item .ib-subject{flex:1 1 auto;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:#1f2937}
.inbox-item .ib-date{flex:0 0 auto;color:var(--muted);font-size:12px;font-weight:400}
.inbox-item .ib-actions{flex:0 0 auto;display:flex;gap:6px;margin-left:4px}
.inbox-item .ib-actions .btn-ghost{padding:4px 9px;font-size:12px;font-weight:600}
.inbox-empty{padding:24px;text-align:center}
.inbox-body{
  white-space:pre-wrap;word-wrap:break-word;font-family:inherit;font-size:14px;line-height:1.5;
  background:#f8fafc;border:1px solid var(--line);border-radius:8px;padding:14px;max-height:55vh;overflow:auto;margin:0;
}

/* Notes block on the connect-email page */
.auth-note{font-size:12.5px;color:var(--muted);margin-top:18px;line-height:1.5;
  background:#f8fafc;border:1px solid var(--line);border-radius:10px;padding:14px}
.auth-note ol{margin:8px 0 8px 18px;padding:0}
.auth-note a{color:var(--blue);font-weight:600}

@media(max-width:880px){
  .create-grid{grid-template-columns:repeat(2,1fr)}
  .board{grid-template-columns:1fr}
  .stat-cards{grid-template-columns:repeat(2,1fr)}
}